FAQ

 

HAS MY ORDER SHIPPED?

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a week since entering your order and you have not received shipping confirmation, please contact customer service at info@clayandchloe.com.

 

 

HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If it has been more than a week since entering your order and you have not received shipping confirmation, please contact customer service at info@clayandchloe.com.

 

 

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?

Please contact customer service at info@clayandchloe.com.

 

 

MY ORDER NEVER ARRIVED.

Please contact customer service at info@clayandchloe.com.

 

 

HOW CAN I GET A COPY OF MY INVOICE?

A copy of your invoice can be obtained by contacting our customer service department at info@clayandchloe.com.

 

 

I ORDERED THE WRONG STUFF! WHAT DO I DO?

Please call us as soon as possible, so we can correct your order before the goods ship. For assistance please email us at info@clayandchloe.com.

 

 

WHEN WILL MY ORDER SHIP?

All Clay & Chloe items are hand-made shortly after time of purchase. Orders typically ship within one week from submission, excluding weekends and holidays. Items normally ship USPS First Class or Priority (actual transit times may be up to 7 days from shipment). A shipping confirmation email will be sent when your order leaves our warehouse. Clay & Chloe currently ships internationally to most countries. 

 

 

DO I HAVE TO PAY SALES TAX?

Only residents in Illinois are required to pay sales tax.

 

 

ACCEPTED FORMS OF PAYMENT

We accept all major credit cards: Visa, MasterCard and American Express.

 

 

IF I ORDER THE WRONG SIZE CAN I RETURN THE ITEM?

Unused products may be returned for full refund within 14 days of purchase. We do offer direct exchanges as well. Please allow 7-14 days from return receipt for credits to be issued.

 

 

CAN I RETURN AN ITEM THAT I HAVE USED?

Sorry, only products in new unused condition will be accepted for returns. View return policy.

 

 

WARRANTY

All products are covered under our standard warranty policy.

 

 

WHAT IS A CSC CODE?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.

 

 

IS YOUR SITE SECURE?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. View privacy policy.